Refund policy

RoadMood — 30-Day Refund Policy Effective Date: May 22, 2026

At RoadMood, your satisfaction is our priority. We offer a 30-day refund policy strictly under the following terms and conditions.

1. Eligibility Requirements To be eligible for a refund, ALL of the following conditions must be met without exception:

  • Your request must be submitted within 30 calendar days of the confirmed delivery date
  • The item must be in its original, unused, and uninstalled condition
  • The product must be returned in its original manufacturer packaging, including all original boxes, inserts, protective wrapping, and labels — any damage to the original packaging will void the refund eligibility
  • All original accessories, components, remote control, adhesive strips, and any included materials must be returned complete and intact
  • The product must show absolutely no signs of use, installation, or mounting on any surface
  • You must provide the original proof of purchase (order confirmation number)
  • A written explanation of the reason for return must be submitted with photos or video evidence of the issue
  • The return must be pre-authorized by our support team — unauthorized returns will not be accepted and will be returned to sender at the customer's expense

2. Strict Packaging Requirements We take packaging condition very seriously. The following will automatically disqualify your return:

  • Original box is torn, written on, taped over, or missing
  • Original inner packaging, foam inserts, or protective wrapping is missing or damaged
  • Any stickers, labels, or serial number tags have been removed or tampered with
  • Product has been installed, mounted, or shows any adhesive residue
  • Any component of the original package contents is missing, including but not limited to the remote control, batteries compartment cover, adhesive hook and loop strips, or instruction manual
  • Product has been exposed to moisture, extreme temperatures, or physical impact

3. Non-Refundable Situations The following situations are explicitly excluded from our refund policy:

  • Requests submitted after 30 calendar days from delivery
  • Products showing any signs of use, installation, or mounting
  • Damage caused by customer misuse, improper installation, accidents, or negligence
  • Products with removed, altered, or missing serial numbers or labels
  • Returns without prior written authorization from our support team
  • Buyer's remorse without a valid product defect claim
  • Shipping fees under any circumstance
  • Orders where the original packaging has been discarded or damaged

4. How to Request a Refund To initiate a return request, follow these steps exactly:

Step 1: Email info@road-mood.com with subject line: "Return Request — Order #[your order number]"

Step 2: Include all of the following or your request will not be processed:

  • Full name and order number
  • Date of purchase and date of delivery
  • Detailed written explanation of the issue
  • A minimum of 3 clear photos showing the product condition
  • A minimum of 2 photos showing the original packaging condition
  • A video demonstrating the reported defect (if applicable)

Step 3: Wait for written authorization from our team within 3–5 business days. Do not ship the product before receiving authorization.

Step 4: Ship the product using a trackable courier service only. You must provide the tracking number within 48 hours of shipping.

5. Inspection and Approval Upon receiving your return, our quality control team will conduct a thorough inspection within 5–7 business days. We reserve the right to reject the refund if the product or packaging does not meet all conditions stated in this policy. If the return is rejected, the product will be shipped back to you at your expense.

6. Refund Process If your return is approved after inspection, your refund will be processed to your original payment method within 7–10 business days. Please note your bank or credit card company may require additional processing time of 3–5 business days beyond our processing period.

7. Return Shipping Costs

  • Customer is responsible for all return shipping costs
  • We strongly recommend insuring the return shipment for the full product value
  • RoadMood is not responsible for items lost, stolen, or damaged during return shipping
  • Only if the return is due to a verified manufacturing defect will RoadMood provide a prepaid return label

8. Exchanges Exchanges are only offered for verified manufacturing defects confirmed by our quality control team. Contact us at info@road-mood.com to initiate an exchange request following the same process outlined above.

9. International Returns For orders shipped outside the United States, the same strict conditions apply. Additionally:

  • All customs duties, import fees, and international shipping costs are the sole responsibility of the customer
  • International return shipping must include all customs documentation correctly completed
  • RoadMood is not responsible for items held or seized by customs

10. Consumer Protection Rights This policy does not affect any statutory rights you may have under applicable consumer protection laws in your country of residence, including FTC regulations in the United States, the Consumer Rights Act in the United Kingdom, and the Australian Consumer Law.